Shipping policy

Last Updated: July 10, 2026

Welcome to GlassBloomHome.store. We believe every order should arrive safely, efficiently, and ready to bring natural beauty into your home. Whether you are purchasing a handcrafted glass vase, a hydroponic propagation station, a decorative planter, or botanical home décor, our team is committed to providing a reliable shipping experience from the moment your order is placed until it reaches your doorstep.

This Shipping Policy explains how we process orders, estimate delivery times, handle shipping costs, provide tracking information, and address situations involving delays, damaged shipments, lost packages, or incorrect delivery information.

By placing an order through GlassBloomHome.store, you agree to the shipping practices described in this policy.

1. Shipping Coverage

GlassBloomHome.store proudly offers worldwide shipping to many countries and regions.

Our fulfillment partners carefully prepare each order and work with trusted logistics providers to deliver products safely and efficiently.

At this time, shipping availability may vary depending on:

  • Local carrier availability
  • Government regulations
  • Customs restrictions
  • International sanctions
  • Geographic limitations
  • Temporary service interruptions

If we are unable to deliver to your location after an order is placed, our customer support team will contact you to discuss available alternatives or provide a full refund if shipment is not possible.

2. Free Worldwide Shipping

We are pleased to offer Free Worldwide Shipping on all eligible orders unless otherwise stated during checkout.

There is:

  • No minimum purchase requirement
  • No membership fee
  • No subscription required

Free shipping applies to standard shipping methods selected by GlassBloomHome.store.

If expedited or premium delivery options become available for certain destinations, additional charges may apply and will be displayed before payment.

3. Order Processing Time

Orders are normally processed within:

1–3 business days

Processing includes:

  • Payment verification
  • Fraud prevention review
  • Inventory confirmation
  • Quality inspection
  • Secure packaging
  • Shipping label creation
  • Carrier pickup scheduling

Business days refer to Monday through Friday and exclude weekends and public holidays.

Orders placed after business hours may begin processing on the next business day.

During holidays, seasonal promotions, or periods of unusually high order volume, processing may require additional time.

4. Estimated Delivery Time

After an order has been shipped, estimated delivery is generally:

7–10 business days

Delivery estimates are provided as guidelines only.

Actual delivery may vary depending on:

  • Destination country
  • Customs clearance
  • Weather conditions
  • Carrier operations
  • Transportation delays
  • Local holidays
  • Security inspections
  • Remote delivery areas

While most orders arrive within the estimated timeframe, occasional delays beyond our control may occur.

5. Shipping Confirmation

Once your order has been shipped, you will receive a shipping confirmation email sent to the email address used during checkout.

This email typically includes:

  • Shipping confirmation
  • Tracking number
  • Carrier information
  • Shipment status
  • Tracking link (when available)

If you do not receive a confirmation email within several business days after placing your order, please check your spam or junk folder before contacting our support team.

6. Order Tracking

Most shipments include tracking information.

Tracking updates may require 24–72 hours after shipment before becoming visible.

Depending on the carrier, tracking information may include:

  • Package acceptance
  • Transit updates
  • Customs processing
  • Local distribution
  • Out-for-delivery status
  • Delivery confirmation

Some international carriers update tracking less frequently than domestic carriers.

Temporary periods without updates do not necessarily indicate that the package has been lost.

7. Multiple Shipments

If your order contains multiple products, they may be shipped separately.

This may occur because:

  • Products are stored in different fulfillment facilities.
  • Inventory becomes available at different times.
  • Fragile glass products require specialized packaging.
  • Certain products require additional quality inspection.

Separate shipments do not result in additional shipping charges when standard shipping applies.

You may receive multiple tracking numbers for a single order.

8. Packaging

Because many of our products are made from glass, proper packaging is extremely important.

Each shipment is carefully prepared using protective materials that may include:

  • Bubble wrap
  • Protective sleeves
  • Foam inserts
  • Reinforced cartons
  • Cushioning materials
  • Individual glass protection
  • Secure compartment packaging

Our goal is to minimize the possibility of damage during transportation.

Although every reasonable effort is made, shipping accidents may occasionally occur due to circumstances outside our control.

9. Incorrect Shipping Address

Customers are responsible for providing complete and accurate shipping information.

Please verify:

  • Recipient name
  • Street address
  • Apartment or unit number
  • Postal code
  • City
  • Province or state
  • Country
  • Telephone number

If an incorrect address is entered, contact us immediately.

If your order has not yet entered fulfillment, we may be able to update the shipping address.

Once an order has been shipped, address changes may no longer be possible.

GlassBloomHome.store is not responsible for delays or losses resulting from incorrect or incomplete shipping information supplied by the customer.

10. Customs and Import Duties

International shipments may be subject to:

  • Customs inspections
  • Import duties
  • Value-added tax (VAT)
  • Goods and Services Tax (GST)
  • Brokerage fees
  • Local government charges

These charges are determined by customs authorities in the destination country.

Unless otherwise stated during checkout, customers are responsible for any applicable import fees required by local authorities.

Customs procedures may also increase delivery times.

GlassBloomHome.store has no control over customs processing decisions.

11. Delayed Deliveries

Although we strive to deliver every order within the estimated timeframe, delays may occur because of circumstances beyond our reasonable control.

Examples include:

  • Severe weather
  • Customs inspections
  • Transportation disruptions
  • Airline delays
  • Labor shortages
  • Public holidays
  • Government regulations
  • Natural disasters
  • Carrier operational issues

Delivery estimates are not guaranteed delivery dates.

We appreciate your patience whenever unexpected delays occur.

12. Lost Packages

If your tracking information has not been updated for an extended period or your package appears lost, please contact our customer support team.

We may:

  • Contact the shipping carrier
  • Initiate a shipping investigation
  • Verify delivery information
  • Request additional documentation
  • Arrange a replacement when appropriate
  • Issue a refund when applicable

Customers may be asked to confirm:

  • Shipping address
  • Delivery status
  • Contact information
  • Safe delivery locations

Shipping investigations may require several business days depending on the carrier.

13. Damaged Shipments

Please inspect your order immediately after delivery.

If your package arrives damaged:

  • Keep all packaging materials.
  • Take photographs of the shipping box.
  • Photograph the damaged product.
  • Photograph the shipping label.
  • Contact us as soon as reasonably possible.

Include:

  • Order number
  • Description of the damage
  • Clear photographs
  • Any additional information requested by our support team

After reviewing the information, we may offer:

  • Replacement product
  • Replacement parts
  • Store credit
  • Partial refund
  • Full refund

Each situation is evaluated individually.

14. Missing Items

If your order appears incomplete:

  • Verify all packaging.
  • Review your shipping confirmation.
  • Check whether your order has multiple tracking numbers.

If an item is still missing, contact our support team.

We will investigate and arrange an appropriate resolution when necessary.

15. Refused Deliveries

Customers should contact us before refusing delivery.

Packages refused without prior communication may:

  • Be returned to the carrier
  • Be delayed
  • Incur additional shipping costs
  • Require additional verification before refund processing

Unauthorized refused shipments may be subject to deductions where permitted by applicable law.

16. Failed Delivery Attempts

Delivery carriers may attempt delivery multiple times.

If delivery cannot be completed because:

  • Nobody is available
  • Access is restricted
  • Address information is incorrect
  • Delivery instructions are incomplete

the carrier may:

  • Leave a delivery notice
  • Hold the package
  • Schedule another attempt
  • Return the shipment

Customers are responsible for monitoring shipment status after receiving tracking information.

17. Order Cancellations Before Shipment

Orders may be canceled before shipment by contacting our customer support team.

Cancellation requests are processed as quickly as possible.

However, once an order enters fulfillment or has been handed to the shipping carrier, cancellation may no longer be possible.

Customers may instead request a return after delivery according to our Return & Refund Policy.

18. Shipping Restrictions

Certain products may not be available in every country due to:

  • Import restrictions
  • Transportation regulations
  • Local compliance requirements
  • Carrier limitations

GlassBloomHome.store reserves the right to decline shipments to locations where delivery is not reasonably possible.

19. Force Majeure

We are not responsible for shipping delays caused by circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Earthquakes
  • Floods
  • Wildfires
  • Pandemics
  • War
  • Civil unrest
  • Government restrictions
  • Customs delays
  • Transportation failures
  • Internet outages
  • Carrier disruptions

Delivery schedules may be adjusted until normal operations resume.

20. Risk of Loss

Risk of loss generally transfers to the customer upon successful delivery to the shipping address provided during checkout, unless otherwise required by applicable law.

Customers are encouraged to arrange secure delivery locations whenever possible.

If package theft is common in your area, consider using a location where someone is available to receive the shipment.

21. Shipping Policy Updates

GlassBloomHome.store may update this Shipping Policy periodically to reflect changes in shipping practices, carrier services, legal requirements, or operational improvements.

The version published on our website at the time your order is placed generally applies to that purchase unless a change is required by law.

We encourage customers to review this page before placing future orders.

22. Contact Information

If you have questions regarding shipping, delivery, tracking, damaged shipments, lost packages, customs, or any aspect of this Shipping Policy, please contact us.

GlassBloomHome.store

Address
154 Mt Olive Dr
Etobicoke, ON M9V 2E5
Canada

Email
support@GlassBloomHome.store

Phone
(613) 930-7194

Our customer support team is committed to responding promptly and assisting you throughout every stage of your order. We appreciate your trust in GlassBloomHome.store and look forward to helping you create a brighter, greener, and more beautiful living space with every delivery.