Refund policy

Last updated: July 10, 2026

At GlassBloomHome.store, we want every purchase to bring a sense of natural beauty, calm, and botanical inspiration into your home. We carefully select glass vases, hydroponic planters, propagation stations, decorative vessels, and plant-growing accessories that complement a modern botanical lifestyle. We understand, however, that an item may occasionally arrive damaged, may not meet your expectations, or may need to be returned for another reason.

This Return & Refund Policy explains the conditions, procedures, and timeframes that apply when you request a return, replacement, exchange, cancellation, or refund from GlassBloomHome.store. Please read this policy carefully before completing your purchase.

By placing an order through our website, you acknowledge that you have reviewed and agreed to this Return & Refund Policy. Nothing in this policy is intended to limit any mandatory consumer rights available to you under applicable law.

Shopify allows merchants to publish written return policies and configure return rules for their stores. In Ontario, retailers generally determine their own voluntary return policies, although consumers may have additional statutory rights in certain situations.

1. Our 30-Day Return Policy

GlassBloomHome.store offers a 30-day return period for eligible products. You may request a return within 30 calendar days after the date your order is confirmed as delivered by the shipping carrier.

To be eligible for a standard return, the product must be:

• Unused and in its original condition
• Free from stains, scratches, cracks, chips, plant material, soil, water residue, or other signs of use
• Returned with all original components, accessories, inserts, protective materials, and packaging
• Accompanied by valid proof of purchase
• Returned only after receiving return authorization from our customer support team

Items sent back without first contacting us may not be accepted, processed, or refunded.

The return request must be submitted before the 30-day return period expires. Approval of a return request does not automatically guarantee a refund. Returned items are inspected after arrival to confirm that they meet the eligibility requirements described in this policy.

2. How to Request a Return

To begin a return, contact us at:

Email: support@GlassBloomHome.store
Phone: (613) 930-7194

Please include the following information in your request:

• Your full name
• Your order number
• The email address used to place the order
• The name of the product you wish to return
• The reason for the return
• Clear photographs or video when the product is damaged, defective, incorrect, or incomplete
• Any other information reasonably requested by our support team

After reviewing your request, we will provide return instructions if your item is eligible. These instructions may include the approved return destination, packaging requirements, shipping guidance, and a return authorization reference.

Please do not return products to the address shown on the original shipping label unless our support team specifically instructs you to do so. Some products may be fulfilled through different distribution facilities, and the correct return destination may vary depending on the order.

Returns sent to an unauthorized address may be delayed, refused, lost, or returned to the sender. GlassBloomHome.store is not responsible for return packages shipped contrary to the instructions provided by our support team.

3. Free Return Shipping

Eligible returns approved under our 30-day return policy qualify for free return shipping, unless otherwise stated before the return is authorized.

When available, we may provide a prepaid return shipping label or another approved return method. The customer must follow all instructions and ship the package within the timeframe provided.

Free return shipping may not apply when:

• The return was shipped without authorization
• The customer used a shipping provider or service not approved by us
• The return package was sent to the wrong address
• Additional shipping costs were caused by oversized, improper, or unnecessary packaging
• The package contains items not included in the approved return
• The customer failed to use a prepaid label provided by us
• The return request involves misuse, accidental damage, or another ineligible condition

If a prepaid label is not available in your location, our support team will explain the available return options before you ship the product. Do not purchase return postage without written approval if you expect reimbursement.

Original shipping charges, expedited shipping fees, customs charges, and optional delivery services are generally non-refundable unless the return results from our error or applicable law requires otherwise.

4. Damaged, Broken, or Defective Products

Because many GlassBloomHome.store products are made from glass, we take reports of breakage and transit damage seriously.

Please inspect your package promptly after delivery. If your product arrives broken, cracked, chipped, defective, or otherwise damaged, contact us within seven calendar days of delivery whenever reasonably possible.

Your message should include:

• Your order number
• Photographs of the full product
• Close-up photographs of the damaged area
• Photographs of the outer shipping box
• Photographs of the inner packaging and protective materials
• A photograph of the shipping label
• A brief description of the issue

Do not immediately discard the product, shipping box, packaging, or label. The carrier or fulfilment provider may require these materials to review the damage claim.

After reviewing the evidence, we may offer one of the following remedies:

• A replacement product
• A replacement component
• A full refund
• A partial refund
• Store credit
• Another reasonable resolution agreed upon with the customer

In some cases, we may ask you to return the damaged product. In other cases, a return may not be necessary. Our team will provide instructions based on the nature of the damage, the product, and the available resolution.

Glass products may contain minor variations, small bubbles, subtle texture differences, or slight irregularities resulting from the production process. These characteristics may not be considered defects when they do not affect the product’s safety, intended use, or overall function.

5. Incorrect or Incomplete Orders

If you receive the wrong product, wrong size, wrong colour, or an incomplete order, please contact us within seven calendar days of delivery.

Provide clear photographs of:

• The product received
• All items inside the package
• The product packaging
• The shipping label
• Any barcode, SKU, or item label

Once the issue is verified, we will arrange an appropriate solution. This may include sending the correct item, supplying a missing component, issuing a refund, or providing return instructions.

You will not be charged approved return shipping costs when the incorrect or incomplete order resulted from our error.

6. Products That Do Not Match Their Description

We make reasonable efforts to present product descriptions, dimensions, materials, colours, and photographs accurately. However, colours may appear slightly different depending on screen settings, lighting, photography, and natural product variation.

Measurements may also vary slightly because of manual measurement or manufacturing tolerances. Minor differences that do not materially affect the product’s intended use may not qualify as defects.

If you believe the product you received is materially different from its description, contact us with your order details and clear supporting photographs. We will review the matter and offer an appropriate resolution when the product is confirmed to be materially inconsistent with the listing.

7. Change-of-Mind Returns

Eligible unused products may be returned within 30 days when you change your mind, no longer need the item, ordered the wrong variation, or decide that the product is not suitable for your space.

The item must remain unused and returnable. For hydroponic planters, propagation vases, and similar products, adding water, soil, plants, seeds, roots, fertilizer, or decorative materials generally means the item has been used.

Please review product dimensions carefully before ordering. Photographs may make a product appear larger or smaller depending on styling and surroundings.

Approved change-of-mind returns remain subject to inspection. Products returned with signs of use, damage, missing parts, contamination, inadequate packaging, or altered condition may be rejected or may qualify only for a reduced refund.

8. Non-Returnable Items

The following products may not be eligible for return unless they arrive damaged, defective, incorrect, or are otherwise covered by mandatory law:

• Items returned more than 30 days after delivery
• Used hydroponic planters or propagation vessels
• Products containing water, soil, plants, roots, seeds, fertilizer, or organic residue
• Products damaged after delivery through misuse, dropping, impact, poor maintenance, incorrect installation, or improper storage
• Items altered, painted, engraved, repaired, customized, or modified by the customer
• Personalized or made-to-order products
• Clearance, final-sale, or non-returnable items clearly identified before purchase
• Gift cards or digital products
• Products missing essential parts, accessories, or packaging
• Products that present hygiene, contamination, or safety concerns
• Items purchased from another retailer or unauthorized seller

We reserve the right to refuse a return that does not meet the requirements of this policy, subject to applicable consumer law.

9. Return Packaging Requirements

Glass products must be packaged carefully to prevent breakage during return transit.

Whenever possible, use the original box, moulded inserts, foam, dividers, bubble protection, and other materials supplied with the order. The product should not move freely inside the package.

If the original packaging is unavailable, use a sturdy shipping box and sufficient protective material around every side of the item. Products containing separate glass components should be wrapped individually.

Do not return a fragile glass product in an unpadded envelope, thin box, or oversized package without adequate internal protection.

The customer may be responsible for damage caused by inadequate return packaging when the product was not already defective or damaged before the return.

10. Return Shipment and Tracking

When shipping an approved return, obtain and retain the tracking information and shipping receipt until the return has been completed.

A product is not considered returned until it has been received at the approved return facility. We are not responsible for packages lost because the customer ignored the approved return method, used an incorrect address, or failed to obtain proof of shipment.

If your tracking shows an unusual delay, contact the shipping carrier and notify our support team.

11. Return Inspection

After an approved return arrives, we will inspect it to determine whether it meets the eligibility conditions.

Inspection may include confirming:

• The product matches the approved return
• All components are included
• The item is unused
• There is no customer-caused damage
• There is no soil, water, root, plant, or chemical residue
• The product has not been altered
• The return was completed within the required timeframe

We aim to complete inspections within five business days after receipt, although complex cases or high-volume periods may take longer.

If the return is rejected or a deduction is proposed, we will contact you with an explanation.

12. Refund Processing

Once your return is approved after inspection, the refund will be issued to the original payment method whenever possible.

Refunds processed through Shopify are generally issued in the currency used by the customer when paying for the order.

After we issue the refund, your bank, card issuer, payment provider, or financial institution may require additional processing time before the funds appear in your account. These external processing times are beyond our direct control.

Depending on the payment method and financial institution, it may take approximately five to ten business days for a completed refund to appear. International payment methods may require longer.

Refunds will not normally be issued to a different card, bank account, or payment method. If the original payment method is no longer active, contact the relevant payment provider for guidance.

13. Partial Refunds and Deductions

A partial refund may be offered when a returned product is accepted but has:

• Missing non-essential packaging
• Missing accessories or components
• Signs of handling beyond reasonable inspection
• Minor customer-caused damage
• Reduced resale value
• Inadequate return packaging
• Another condition that prevents a full refund

Any deduction will be reasonable and based on the product’s condition, missing components, and reduction in value.

We will not use deductions to remove or restrict any rights that cannot legally be excluded.

14. Exchanges

We may offer exchanges when stock is available. The fastest option is usually to return the eligible item for a refund and place a new order for the preferred product.

Exchange availability is not guaranteed. Products may sell out or change price while a return is being processed.

If an approved replacement is sent because the original product was damaged, defective, or incorrect, additional payment will generally not be required for the same item.

15. Order Cancellations

Contact us as soon as possible if you wish to cancel or modify an order.

We may cancel the order when it has not yet entered processing, packaging, or shipment. Once fulfilment has begun, cancellation may no longer be possible.

Submitting a cancellation request does not guarantee cancellation. If the order has already shipped, you may request a return after delivery in accordance with this policy.

Approved cancellation refunds will be issued to the original payment method.

16. Refused and Unclaimed Deliveries

Orders refused at delivery or left unclaimed may be returned to the carrier or fulfilment facility.

Please contact us before refusing a delivery. Unapproved refusals may result in delays, lost packages, or carrier charges.

If an order is returned because the customer supplied an incorrect address, failed to collect the package, refused import charges, or did not respond to delivery attempts, reasonable shipping or handling expenses may be deducted from the refund where permitted by law.

17. Gifts

If an item was purchased as a gift, the refund is normally issued to the original purchaser and original payment method.

Gift recipients may contact us to discuss replacement, exchange, or store-credit options, but proof of purchase may be required.

18. Chargebacks and Payment Disputes

We encourage customers to contact us before filing a chargeback or payment dispute. Our support team will make reasonable efforts to investigate delivery problems, damaged products, billing concerns, and refund requests.

Opening a chargeback while an active refund or return request is being processed may delay resolution. This section does not prevent customers from exercising legitimate rights available through their payment provider.

19. Abuse and Fraud Prevention

We reserve the right to refuse, limit, or investigate return requests involving suspected fraud, altered evidence, repeated misuse, substitution of products, false non-delivery claims, or abuse of this policy.

We may request identification, additional photographs, carrier documentation, or other reasonable verification when necessary to protect customers and our business.

This provision will be applied fairly and will not override mandatory consumer rights.

20. Consumer Rights

This policy provides contractual return rights offered by GlassBloomHome.store. You may also have rights under consumer protection laws applicable in your province, territory, state, or country.

Where mandatory law provides stronger rights than this policy, the mandatory law will apply. Nothing in this policy excludes, restricts, or replaces rights that cannot legally be waived.

21. Policy Updates

We may revise this Return & Refund Policy to reflect operational changes, legal requirements, product changes, or improvements to our customer service procedures.

The version published on our website at the time of your purchase will generally apply to your order, except where a later change is required by law or benefits the customer.

The “Last updated” date at the beginning of this policy indicates when the current version became effective.

22. Contact Us

For return requests, refund questions, damaged-product claims, order cancellations, or concerns about this policy, contact:

GlassBloomHome.store
154 Mt Olive Dr
Etobicoke, ON M9V 2E5
Canada

Email: support@GlassBloomHome.store
Phone: (613) 930-7194

Customer service inquiries should include your order number and sufficient information for us to locate and review your purchase.